Privacy Policy

This Privacy Policy explains how SondSurge ("SondSurge," "we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, applications, and services (collectively, the "Platform").

By accessing or using SondSurge, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

• Account registration details (name, email, password).
• Uploaded content (audio, artwork, metadata, messages).
• Payment-related information (processed by Stripe; we do not store card numbers).
• Customer support inquiries or communication.

B. Automatically Collected Information

• Device information (IP address, browser type, OS).
• Usage data (pages visited, actions taken, interactions).
• Cookies and similar technologies for analytics and functionality.

C. Third-Party Integrations

If you connect accounts (e.g., Instagram, TikTok, YouTube, Spotify), we may receive:

• Basic profile information
• Public content or statistics
• Access tokens for posting or integrations (stored securely)

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Platform
• Process payments and submissions
• Display, promote, and distribute your uploaded content
• Enforce policies, detect fraud, and maintain security
• Communicate updates, support responses, or promotional emails
• Analyze Platform usage to improve performance

3. How We Share Your Information

We may share information with:

• Service providers (hosting, analytics, payment processors)
• Third-party platforms you intentionally connect
• Legal authorities when required to comply with law
• Business partners for operational necessities (never for selling personal data)

We do not sell your personal information.

4. Cookies

We use cookies for:

• Authentication
• Load balancing
• Analytics
• User preferences

You may disable cookies, but some features may not function properly.

5. Data Security

We implement industry-standard security measures, including encryption, secure token storage, and access controls. However, no online platform can guarantee 100% security.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your account at any time.

7. Your Rights (California, GDPR, Global)

Where applicable, you may:

• Access your data
• Request correction
• Request deletion
• Request data portability
• Opt out of marketing emails

To exercise rights: support@sondsurge.com

8. Children's Privacy

SondSurge is not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use constitutes acceptance of updates.

10. Contact

For privacy questions: 📧 support@sondsurge.com